Wolfram Thurm, Head of Central Design Services and DesignOps at Gojek, speaks with Kavan Antani, CEO & Co-founder of IndieFolio on the fundamentals of DesignOps.
Where to find Wolfram
LinkedIn – https://id.linkedin.com/in/wolfram-thurm-1337b2a7
Website – https://www.wolframthurm.work/
ADP List – https://adplist.org/mentors/wolfram-thrum
UX Coffee Hours – https://storage.googleapis.com/uxcoffeehours.com/site/pgm.html
Resources
The Blind Men and the Elephant
https://www.interaction-design.org/literature/topics/the-blind-men-and-the-elephant
Anne Purves on Operationalizing Design from Ground Up
https://www.youtube.com/watch?v=y6uJ13CXvDQ&ab_channel=DesignXCommunity
Measuring Happiness at Gojek
https://blog.gojek.io/measuring-happiness-at-gojek-design/
The importance of design in tech
https://evolutionjobs.com/exchange/evo-sg-18-the-importance-of-design-in-technology/
Crew
Moderator – Kavan Antani
Content Strategy and Writing – Rachel Biju
Video editing – Hemanth Kumar
Creative/Content Adviser – Justin Alva
0:00 – Introduction
2:05 – The Three Blind Men
3:18 – Wolfram on DesignOps
7:45 – Design strategy vs DesignOps at Gojek
8:49 – Servant leadership in DesignOps
12:48 – From designers to DesignOps practitioners
16:35 – Wolfram’s DesignOps journey at Gojek
20:37 – How to create a DesignOps team
25:54 – Dealing with conflicting priorities
28:22 – People morale, engagement post-Covid
32:37 – IC vs Manager and cultural influences in SE Asia
34:49 – DesignOps in India and APAC region
41:53 – An example of DesignOops
43:53 – Outro
